“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer”
~ Peter Drucker
Le’Capri is a young and passionate market research firm that anonymously evaluates and monitors the level of services being offered by your Organization across all the touch points to ensure that the customer or the end user is satisfied in all aspects. Our team of Mystery Evaluators (Mystery Shoppers) evaluates the touch points and our expert team of analysts collaborates the information gathered to generate customized reports.
Our detailed analysis not only facilitates in building customer base, retaining and nourishing current/existing customers, maximizing sales and thereby, revenue, but also works as a double edged sword by highlighting the key areas of improvement across the touch points. Our well structured reports enable your Organization to assess and enhance its employees’ sales ability and recognize the talent pool of its valuable employees.
We also offer Strategic Competitor SWOT Assessments that strategically help your Organization to Formulate, Implement, Monitor and Adjust to market trends and stay ahead in the competitive world.
To offer cost-effective and premium-quality Mystery Evaluation Program (a.k.a. Mystery Shopping Program) to our clients and be the preferred vendor for Customer Oriented Organizations